Doug Klassen
Account Manager & Customer Success Leader · Atlanta Metro Area
"I turn complexity into clarity — building teams, streamlining operations, and ensuring clients don't just stay, they thrive."
✉ Email Doug
Professional Snapshot
29+ years transforming complex operations into scalable systems across digital marketing, affiliate management, and production leadership.
29+
Years Experience
Industry-spanning expertise across 3 major verticals
13
Team Members Led
Cross-functional: design, dev & QA
125+
Weekly Campaigns
Managed simultaneously at peak operations
24
Years Building
One department grown from the ground up
Value Pillars
Operational Excellence
Built and optimized production workflows managing 125+ simultaneous weekly campaigns
Client Retention & Growth
Structured affiliate support systems and quarterly education programs that strengthened long-term retention
Team Leadership
Recruited, trained, and led a cross-functional team of 13 across design, development, and QA
Industries Mastered
Digital Marketing
Campaign strategy, affiliate ecosystems, and performance analytics
Dealer Services
24 years of production leadership in automotive dealer marketing
Affiliate Management
Partner onboarding, retention systems, and cross-team coordination

🏆 Function Point Implementation — improved workflow visibility and resource tracking across the full production pipeline
Career Experience
1
Client Command · Affiliate Success Manager
December 2022 – January 2026 · Digital Marketing
  • Established structured support systems that improved affiliate retention
  • Created quarterly webinar series for client education and engagement
  • Coordinated cross-functional campaign execution across multiple teams
  • Managed partner onboarding and ongoing relationship development
2
WT Digital Agency · Senior Production Manager
December 2020 – September 2022 · Full-Service Digital Agency
  • Oversaw campaign execution across multiple channels and client accounts
  • Implemented Function Point project management system for workflow tracking and resource allocation
  • Managed cross-functional delivery teams ensuring quality and timeline adherence
  • Streamlined production processes reducing bottlenecks in campaign delivery
3
Advantage Dealer Services · Director of Production
April 1996 – January 2020 · Dealer Services & Marketing
  • Built and led a 13-member production department from the ground up over 24 years
  • Managed 125+ weekly campaign cycles across design, development, and quality assurance
  • Developed scalable onboarding and training systems for new team members
  • Created operational processes that supported sustained company growth
  • Built quality assurance frameworks ensuring consistent output across all campaigns
Skills & Tools
Operations
Production Management · Workflow Optimization · Process Development · Quality Assurance · Resource Allocation · Campaign Management
Leadership
Team Building (up to 13 reports) · Cross-Functional Coordination · Training & Development · Performance Management · Vendor Relations
Technology & Certifications
Technology
Salesforce · Function Point · Microsoft Office Suite · Adobe Acrobat · Digital Campaign Platforms
Certifications
DISC Assessment
Certified Practitioner
Working Genius
Methodology Certified
Let's Connect
Doug is actively exploring opportunities where operational expertise and client success leadership can drive meaningful impact.
Operations Management
Leveraging 29+ years of production leadership to build and optimize scalable systems
Client Success Director
Building on affiliate and partner management expertise to drive retention and growth
Production Leadership
Applying proven frameworks and cross-functional team leadership to new industries
"I turn complexity into clarity — building teams, streamlining operations, and ensuring clients don't just stay, they thrive."